Cape Coffee Corner respects your privacy and is committed to protecting personal information collected while you enjoy our café, subscribe to updates, send enquiries, or request catering. This Privacy Policy explains what information we may collect, why we use it, how we store it, and the choices available to you. It applies to guests visiting our location at Tulbagh St, Cape Town City Centre, Cape Town, 8001, South Africa, and to people who contact us by telephone at +27 21 418 5161 or by email at [email protected].
We operate as a neighbourhood coffee shop serving espresso, cappuccino, latte, refreshing beverages, freshly baked pastries, and snacks in a welcoming atmosphere. Processing personal information helps us fulfil orders, answer questions, improve guest experience, and meet legal obligations under applicable South African data protection principles.
We may collect information you provide directly, such as your name, email address, phone number, preferred drink notes, booking date and time, party size, catering requirements, allergy comments you choose to share, and message content from contact or service forms. When you subscribe to our newsletter, we store the email address you submit so we can send seasonal drinks news, pastry updates, and café events. If you pay by card, payment processors handle card details according to their own security standards; we do not store full card numbers on café systems.
We may also keep limited operational records such as visit feedback, complaint correspondence, and CCTV imagery if cameras are installed for safety on the premises, used only for security and incident review. Technical data such as browser type or approximate device information may be collected if you use our website forms, subject to our Cookie Policy.
Personal information is used to prepare and confirm orders, manage table or corner bookings, arrange catering trays, respond to enquiries, issue refunds where appropriate, send requested newsletters, improve menu planning, train staff on guest preferences that you voluntarily share, and comply with accounting or consumer law requirements. We do not sell your personal information to third parties. We may share information with trusted service providers who support email delivery, payment processing, or IT maintenance, and only to the extent needed for those services.
Where processing is based on consent, such as optional marketing emails, you may withdraw consent at any time by contacting us. Where processing is necessary for a contract, such as fulfilling a catering booking, we use the information required to complete that service. We may also process information where we have a legitimate interest in running a safe and efficient café, provided those interests do not override your rights.
We keep personal information only for as long as needed for the purposes described above, including reasonable periods for bookkeeping, dispute resolution, and legal compliance. Newsletter addresses are retained until you unsubscribe. Enquiry emails are kept long enough to complete follow-up and then archived or deleted according to internal routines. We apply reasonable administrative and technical safeguards to protect information against unauthorised access, loss, or misuse. No method of transmission or storage is completely risk-free, so we encourage guests to avoid sending unnecessary sensitive data by email.
Subject to South African law, you may request access to personal information we hold about you, ask for correction of inaccurate details, object to certain processing, or request deletion where appropriate. To exercise these rights, email [email protected] or call +27 21 418 5161 and provide enough detail for us to verify and locate your request. We may need to retain some information where the law requires it or where it remains necessary for an ongoing booking or financial record.
Our café welcomes families, but our online forms and newsletter are intended for adults. We do not knowingly collect personal information from children online without appropriate guardian involvement. If you believe a child has submitted information to us, please contact us so we can delete it where required.
Cape Coffee Corner operates in South Africa. If you contact us from abroad, your information will be processed in South Africa. We may update this Privacy Policy when our practices or legal requirements change. The version published on the date you interact with us applies. Continued use of our café services after updates means you acknowledge the revised policy.
When we work with accountants, secure email tools, or payment facilitators, they receive only the information required to perform their task for Cape Coffee Corner. Contracts or practical arrangements with those providers expect confidentiality and appropriate security. We do not authorise them to use guest details for independent marketing. If a legal authority lawfully requires disclosure, we will share the minimum necessary information and keep a record of the request where permitted.
Guest feedback shared in the café or by email may be used internally to coach baristas, refine pastry batches, and plan quieter seating layouts. Published testimonials appear only with permission or in anonymised form. Photos taken in the café for our own décor boards will not intentionally focus on identifying strangers without consent.
If you have privacy questions, contact Cape Coffee Corner at Tulbagh St, Cape Town City Centre, Cape Town, 8001, South Africa, telephone +27 21 418 5161, email [email protected]. We are happy to explain how we care for your information with the same attention we give every cup of coffee.
Cape